Effective Date: 1 July 2022
Last Updated: 5 May 2025

Smarttv.Cloud ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, services, and software ("Services").

We may collect personal information from you when you:

• Register for or use our SaaS platform
   
• Subscribe to our newsletters or mailing lists
   
• Contact our support team
   
• Use our website or associated services
   

Types of personal information collected may include:

• Name
   
• Email address
   
• Company name
   
• Billing and payment information (if applicable)
   
• IP address and device details
   
• Usage data and preferences
   

We collect your personal information for purposes including:

• Providing and managing access to our Services
   
• Communicating with you, including support and notifications
   
• Improving and personalising your user experience
   
• Conducting marketing (with your consent, where applicable)
   
• Complying with legal and regulatory obligations
   

We may use or disclose your personal information:

• To trusted service providers and contractors (e.g., cloud hosting, analytics, customer support)
   
• When required by law or requested by a regulatory authority
   
• To protect the rights, safety, or property of Smarttv.Cloud, our users, or others
   
• With your consent, or as otherwise permitted under law
   

We do not sell your personal information to third parties.

Your personal information is stored on secure servers, either within Australia or in jurisdictions that uphold equivalent data protection standards. We employ industry-standard security measures, including:

• Encryption
   
• Firewalls
   
• Access control and authentication protocols
   

However, no method of electronic transmission or storage is 100% secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

You have the right to request access to, or correction of, the personal information we hold about you if it is inaccurate, incomplete, or out of date.

To request access or correction, contact us at:
support@smarttv.cloud
+61 0405 852 286

Our website uses cookies and similar technologies to:

• Enhance your browsing experience
   
• Understand how visitors use our site
   
• Deliver targeted content and advertising
   

You can manage your cookie preferences via your browser settings. Disabling cookies may affect site functionality.

We may use or link to third-party services (e.g., payment processors, analytics providers). These services are governed by their own privacy policies. We are not responsible for the privacy practices of third parties.

Some of our service providers may process or store data outside of Australia. In such cases, we take reasonable steps to ensure that those providers comply with the Australian Privacy Principles or offer similar protections.

If you believe we have breached your privacy rights, please contact us. We take privacy complaints seriously and will respond promptly.

To make a complaint, contact us at:
support@smarttv.cloud
+61 0405 852 286

If you are unsatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC):

www.oaic.gov.au
1300 363 992

We may update this Privacy Policy periodically. Any changes will be posted on our website and will take effect immediately upon posting. We encourage you to review this page regularly to stay informed.

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

Smarttv.Cloud
11 North Quay Cct, Hope Island 4209, Gold Coast, Queensland, Australia
support@smarttv.cloud
+61 0405 852 286